Seven brands. 180,000 followers. One restaurant scene.
I started in Detroit's hospitality industry as Marketing Director for Detroit Optimist Society — seven restaurants, bars, and event spaces across the city. Built community-driven social strategies, revenue systems, and brand identities for places that were already doing the hard work of being great. My job was making sure people could find them.
That's where I learned the pattern. Hospitality operators pour everything into the in-house experience — the food, the cocktails, the service, the atmosphere — and treat the digital presence as an afterthought. The result isn't decline because the business got worse. It's decline because the infrastructure didn't keep up with the standard being set inside the building.